The Sales Team Had Been Meeting and Arguing for Over

question 15

Multiple Choice

The sales team had been meeting and arguing for over an hour.Roger could feel the group's tension rising,so he attempted to break the stress by infusing a lame joke.Everyone laughed,more because the joke was so bad,but it did clear the air.According to Gouran and Hirokawa,Roger's joke is an example of ______.

• A)brainstorm
• B)decision criterion
• C)dramatizing message
• D)function

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Definitions:

Commitment

The emotional or psychological attachment an individual feels towards a cause, activity, or institution.

Compliance

The act of conforming to a request, rule, or specification.

Resistance

Opposition to change or the refusal to accept new ideas.

Adherence

The extent to which individuals stick to prescribed guidelines, rules, or treatment plans.