Customer Relationship Management Systems Collect and Manage Large Amounts of Data

question 137

True/False

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

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Definitions:

Culture

A complex system of values, beliefs, behaviors, and artifacts that characterizes a society or an organization.

Vested Interests

The particular personal or group interests that could be affected by the outcome of a decision or event, often leading to potential bias or conflict of interest.

José Sergio Gabrielli de Azevedo

A Brazilian economist and former CEO of Petrobras, Brazil's state-controlled oil company, known for his contributions to the organization's growth.

Petrobras

A Brazilian multinational corporation in the petroleum industry, officially known as Petróleo Brasileiro S.A., engaged in the exploration, production, refining, and sale of oil and gas.