Scenario - Amy Holmes

question 134

Multiple Choice

Scenario - Amy Holmes
One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.
-Amy also agrees with the research that suggests that "nonverbal messages convey thoughts and feelings with greater force than do our most carefully selected words." Nonverbal messages include all of the following EXCEPT which one?

• A) Facial expressions
• B) Posture and dress
• C) Voice and mannerisms
• D) Blushing and perspiring
• E) All of these are included.

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Definitions:

Principles Of Operant Conditioning

Fundamental concepts in behavior theory that involve modifying behavior through reinforcement and punishment following specific actions.

Classical Conditioning

A learning process that occurs through associations between an environmental stimulus and a naturally occurring stimulus.

Language

A complex system of communication that uses symbols, sounds, and rules to convey information and express thoughts, emotions, and ideas.

Transformational Grammar

A linguistic theory that seeks to describe how the deep and surface structures of sentences are related by rules of transformation.