Which of the Following Would Be Good Advice to Follow

question 104

Multiple Choice

Which of the following would be good advice to follow when writing a claim-denial letter?

• A)Address your message To whom it may concern to keep the message objective and impersonal.
• B)Make sure that the customer knows what he or she has done incorrectly, so they won't make the same mistake again.
• C)Avoid you statements that sound preachy.
• D)Remind the customer that you are aware that most claims are fraudulent.

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Definitions:

Humanistic Therapies

A category of psychotherapy that emphasizes personal growth and self-fulfillment, focusing on an individual’s capacity for self-direction and understanding.

Marriage Counseling

A form of therapy aimed at helping couples understand and resolve conflicts to improve their relationship.

Behavior Therapy

A therapeutic approach that focuses on changing maladaptive behaviors through reinforcement strategies and conditioning.

Learning Principles

Encompass the fundamental concepts and strategies through which individuals acquire new knowledge, skills, attitudes, or values.