Su-Mei Must Deny a Request Made by One of Her

question 96

Multiple Choice

Su-Mei must deny a request made by one of her employees. Which of the following would be the most effective statement in a bad-news message denying this request?

• A)No, you may not be reimbursed for the extra night you stayed after the conference ended.
• B)We are so sorry that we are unable to reimburse you for the extra night you stayed after the conference ended.
• C)Although your extra night cannot be reimbursed, we will process the remainder of your expense claim immediately.
• D)Please be advised that your extra night stay is not reimbursable.

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Definitions:

Dominant Culture

The cultural values, beliefs, and practices that are most widespread and influential within a society, often setting the standard to which other cultures are compared or assimilated.

Traditional Rituals

These are established patterns of behavior or ceremonies that are passed down within a culture, imbued with symbolic meaning and significance.

TRC

Can refer to a Truth and Reconciliation Commission, which is a commission tasked with discovering and revealing past wrongdoing by a government, in the hope of resolving conflict left over from the past.

South Africa

A country at the southern tip of Africa, known for its diverse culture, languages, and geographic landscapes.