Which of the Following Statements About Negative Workplace Messages Is

question 76

Multiple Choice

Which of the following statements about negative workplace messages is accurate?

• A)Most businesses never experience situations that require delivering negative news.
• B)Some businesses have to respond to complaints voiced on social network sites such as Facebook and Twitter.
• C)Because negative messages are rare, they do not have to be written as carefully as other messages.
• D)You never have to apologize for mistakes made by company representatives.

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Definitions:

Imaginary Audience

Type of thought common to adolescents in which young people believe that other people are just as concerned about the adolescent’s thoughts and characteristics as they themselves are.

Personal Fable

Type of thought common to adolescents in which young people believe themselves to be unique and protected from harm.

Imaginary Audience

A social psychological concept where an individual imagines and believes that multitudes of people are enthusiastically listening or watching them.

Imaginary Audience

A belief common in adolescence that one is constantly being observed and evaluated by others.