How Can the Bad Feelings Associated with Disappointing News Generally

question 37

Multiple Choice

How can the bad feelings associated with disappointing news generally be reduced?

• A)Ensure the reader believes the matter was treated seriously and fairly.
• B)Reveal the bad news directly to save time.
• C)Let the reader believe the reasons are inconsequential.
• D)Allow receivers to vent their anger.

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Definitions:

Emotion

A complex state of feeling that results in physical and psychological changes that influence thought and behavior.

Emotional Theory

A conceptual framework that attempts to explain how emotions are experienced, how they are elicited, and how they influence behavior.

Innate Reactions

Natural, instinctual responses that an individual is born with, which are not learned through experience.

Evolutionary Theory

An explanation for the diversity of organisms on Earth, proposing that they have changed over generations through a process of natural selection.