Which of the Following Is the Best Advice for Closing

question 17

Multiple Choice

Which of the following is the best advice for closing a bad-news letter?

• A)Apologize profusely to the reader.
• B)Give a clear explanation of the reasons for the bad news.
• C)Restate the bad news to make sure that the reader understands it.
• D)Close with something forward looking that assumes future business.

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Definitions:

Psychoticism

A personality pattern typified by aggressiveness and interpersonal hostility, often linked to higher risk of developing psychotic disorders.

Surface Traits

Observable qualities or characteristics of personality that can easily be inferred from outward behavior, as opposed to deeper, more latent traits.

Gordon Allport

A pioneering psychologist known for his theory of personality that emphasized individuality and the concept of the self.

Recommendation

A suggestion or proposal as to the best course of action, particularly one put forward by someone who is authoritative or knowledgeable.