Which of the Following Is the Most Effective Statement in a Letter

question 93

Multiple Choice

Which of the following is the most effective statement in a letter to a customer denying a claim?

• A)If you had followed the instructions, you wouldn't have overheated the battery pack.
• B)You can purchase a replacement battery pack at a 30 percent discount.
• C)Per company policy, we are unable to replace battery packs that have been damaged due to customer misuse.
• D)We apologize, but unfortunately, we cannot replace your battery pack at this time.

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Definitions:

Doubling

The process of increasing an amount, size, or number by two times its original value.

Invested Money

Funds allocated by individuals or entities into financial instruments or assets with the expectation of generating income or profit.

Interest Rates

The amount charged by lenders as a percentage of the principal, as the cost for borrowing money.

Compounded Quarterly

A method of calculating interest where the accrued interest is added to the principal sum four times a year, affecting future interest calculations.