Because We Value Loyal Customers Like You, We Have Enclosed

question 21

True/False

Because we value loyal customers like you, we have enclosed a coupon for $20 for your next meal at Kelseys Original Roadhouse is an effective closing statement for a negative-news message.

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Definitions:

Reappraisal

A cognitive process that involves changing the way one thinks about a potentially emotion-eliciting event in order to alter its emotional impact.

Distraction

A factor or event that diverts an individual's attention away from their intended focus, potentially reducing productivity or performance.

Forgiveness

The process of letting go of resentment, anger, or claims against another person or oneself for perceived offenses or mistakes.

Negative Emotions

Feelings that are generally considered to be unpleasant or harmful, such as sadness, anger, fear, or jealousy, often arising in response to perceived threats or challenges.