One Reason That Customers Leave Complaint Messages on Social Networking

question 66

True/False

One reason that customers leave complaint messages on social networking sites such as Facebook and Twitter is that they may receive faster responses to online posts and tweets than to customer service calls.

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Definitions:

Goal Attainment

The achievement of set targets or objectives through planned actions and efforts.

Resources Necessary

Essential materials, finances, human capital, and other assets required to accomplish tasks, projects, or goals within an organization.

Goal Commitment

The determination or resolve an individual has to achieve a set goal, despite obstacles or difficulties.

Expected Rewards

Anticipated benefits or returns that motivate individuals towards performing certain actions or behaviors.