Business Communicators Should Use the ________ Organizational Pattern to Deliver

question 20

Short Answer

Business communicators should use the ________ organizational pattern to deliver bad news when the news will be personally upsetting,will provoke a hostile reaction,will threaten the customer relationship,or is unexpected.

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Definitions:

Highly Structured

An organized and clearly defined system or framework with specific rules, procedures, and roles.

Inhibitions

Psychological barriers or restraints that limit or hinder an individual's actions or behaviors.

Norm Intensity

The degree to which a norm is accepted and enforced within a group or organization, affecting members' behaviors and attitudes.

Cohesiveness

The degree to which members of a group or team are united in pursuing common goals and how well they bond with each other.