Which of the Following Is the Best Opening for an Adjustment

question 54

Multiple Choice

Which of the following is the best opening for an adjustment message?

• A)We appreciate your e-mail on November 17 wherein you let us know what happened while dining with us last month.
• B)We have credited your account for $36 to refund your dining bill.
• C)We are so sorry that you had a bad experience while dining with us last month.
• D)Although we generally don't offer refunds, we're willing to make an exception in this case.

---

Definitions:

Opportunity Cost

The penalty of overlooking the closest preferable alternative in the course of decision-taking.

Satisfaction

The feeling of pleasure or contentment arising from meeting one's needs or expectations.

Rational Choice

A theory in economics that assumes individuals always make prudent and logical decisions that provide them with the highest amount of personal utility.

Costs and Benefits

An analysis approach that compares the total costs and total benefits associated with a particular action or decision to determine its feasibility or worth.