Max Will Be Using E-Mail on the Job and Wants

question 52

Multiple Choice

Max will be using e-mail on the job and wants to learn how to write effective subject lines. What is the best advice you can give him?

• A)If your e-mail discusses more than one topic, leave the subject line blank.
• B)You should use all lowercase letters when typing the subject line.
• C)You should use one-word subject lines to make your messages more concise.
• D)You should change the subject line if the topic changes after repeated replies.

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Definitions:

Customer Satisfaction

Measures how well a company’s products or services meet or surpass customer expectations.

Job Design

The process of defining how work will be performed and what tasks will be required in a given job.

Empowerment

A management practice of sharing information, rewards, and power with employees so that they can take initiative and make decisions to solve problems and improve service and performance.

Flexibility

The ability to adapt, change or be modified to suit new conditions or situations.