As a Technical Support Rep, Devon Is Responding to a Customer's

question 38

Multiple Choice

As a technical support rep, Devon is responding to a customer's question sent to him via e-mail. What is the very first task Devon should do?

• A)He should hit the "Reply" button.
• B)He should determine the purpose of the message he will send as a response.
• C)He should start composing his reply.
• D)He should conduct any necessary research.

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Definitions:

Indentation

The space left at the beginning of a text line or paragraph to separate it from the previous content, often used to improve readability.

Change Picture

A feature in various software that allows users to replace an existing image with a new one.

Text Wrapping

The process of adjusting the flow of text around a graphic, image, or other elements in a document or webpage.

Text Effect

Visual enhancements applied to text such as shadows, reflections, glows, or 3D effects to improve its visual impact.