As a Technical Support Rep, Devon Is Responding to a Customer's

question 38

Multiple Choice

As a technical support rep, Devon is responding to a customer's question sent to him via e-mail. What is the very first task Devon should do?

• A)He should hit the "Reply" button.
• B)He should determine the purpose of the message he will send as a response.
• C)He should start composing his reply.
• D)He should conduct any necessary research.

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Definitions:

Overactivity

A condition or state of being excessively active, which can manifest in physical or mental realms.

Underactivity

A state or condition in which there is less than normal or expected activity or function.

Antipsychotic Drugs

Medications primarily used to manage psychosis, including delusions, hallucinations, and disorders like schizophrenia.

Antihistamines

Medications used to relieve or prevent the symptoms of allergic reactions by blocking the action of histamine, a substance in the body that causes allergic symptoms.