Tom Is Writing an E-Mail Message to a Customer to Tell

question 20

Multiple Choice

Tom is writing an e-mail message to a customer to tell him that his order has been shipped. What is his primary purpose?

• A)to inform
• B)to persuade
• C)to sell
• D)to promote goodwill

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Definitions:

Nursing Process

A systematic method used by nurses to plan and provide individualized care to patients, including assessment, diagnosis, planning, implementation, and evaluation.

Planning

The process of making plans for something, involving thinking and organizing the activities required to achieve a desired goal.

Evaluation

A systematic process for determining the merit, value, or significance of an object or program.

Enema Solution

A liquid injected into the rectum to induce bowel movements or administer drugs or nutrients for medical reasons.