Henry Is Preparing Two Messages: 1) a Message to a Long-Time

question 28

Essay

Henry is preparing two messages: 1) a message to a long-time client to apologize for an error in a recent order, and 2) a message to his staff listing the final details of the upcoming company picnic.
Choose the medium for each message based on the ten levels of richness in workplace communication, and explain your answer.

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Definitions:

Itch Sensation

A discomforting, irritation sensation on the skin that provokes the desire or reflex to scratch.

Primary Motor Cortex

The region of the cerebral cortex involved in the planning, control, and execution of voluntary movements.

Frontal Lobe

The part of the brain located at the front of each cerebral hemisphere, responsible for motor function, problem solving, spontaneity, memory, language, initiation, judgement, impulse control, and social and sexual behavior.

Parietal Lobe

A region of the brain located behind the frontal lobe, responsible for processing sensory information such as touch, pain, and spatial orientation.