Emma Runs a Small Business and Wants to Improve Communication

question 33

Multiple Choice

Emma runs a small business and wants to improve communication among her increasingly diverse staff. Which of the following should she do?

• A)She should consider having employees take part in diversity awareness training.
• B)She should encourage employees to think alike so that conflicts can be avoided.
• C)She should expect conformity from her employees.
• D)She should assume everyone is like her or wants to be like her.

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Definitions:

Alternative Dispute Resolution

A range of processes, such as mediation and arbitration, that provide an alternative to litigation for resolving disputes between parties.

Arbitration

A form of alternative dispute resolution where a neutral third party (the arbitrator) makes a decision to resolve a dispute between two or more parties.

Acute Renal Failure

A sudden loss of kidney function that occurs over a few hours or days, which can cause toxins to build up in the body and may need urgent treatment.

Pyelonephritis

A type of urinary tract infection that spreads to one or both kidneys, usually from the bladder or urethra.