Riley Is a Customer Service Representative and Has Just Gone

question 53

Multiple Choice

Riley is a customer service representative and has just gone through training to improve his listening skills. Which of the following skills will make him a better listener?

• A)mentally criticizing grammar, voice, tone, and speaking style to get a better sense of what the customer is like
• B)tuning out what the customer is saying if he already knows the answer
• C)asking clarifying questions that put him in the driver's seat of the conversation
• D)dividing his attention among two or more tasks to be more productive because listening is automatic

---

Definitions:

Accounts Payable

An accounting term referring to the amount of money a company owes to its suppliers or creditors for goods and services received but not yet paid for.

Collections Report

A document detailing the status of invoices, including those that are past due or collected, typically used by businesses to monitor accounts receivable.

Vendor Section

A designated area within a software application or platform where information and transactions related to suppliers are managed.

Customers List

A record or database that contains information about a business's customers, including contact information and transaction history.