Alyssa Wants to Become a Better Listener in the Workplace

question 64

Multiple Choice

Alyssa wants to become a better listener in the workplace. Which of the following is the best technique she can use to improve her listening skills?

• A)She shouldn't maintain direct eye contact because doing so may distract the speaker.
• B)She should interrupt whenever she has an opinion on the topic to share with the speaker.
• C)She should rephrase and summarize the speaker's message in her own words.
• D)She should avoid asking any questions because doing so may distract the speaker.

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Definitions:

AFL

American Federation of Labor, a national federation of labor unions in the United States.

Samuel Gompers

An American labor union leader and a key figure in the founding of the American Federation of Labor (AFL).

Mediator

A neutral third party who assists in resolving disputes through communication and negotiation.

Settlement

The resolution of a legal dispute or agreement process, often involving the payment of compensation or fulfillment of contractual obligations.