Robert Must Send an E-Mail Message to a Client in Turkey

question 91

Multiple Choice

Robert must send an e-mail message to a client in Turkey. He is carefully selecting his words to ensure that his Turkish client, who speaks English as a second language, will understand them. In which part of the communication process is Robert involved?

• A)message encoding
• B)idea formation
• C)message transmission
• D)message decoding

---

Definitions:

Super

Refers to Donald E. Super’s lifespan, life-space theory, which posits that career development is a lifelong process influenced by various life roles and self-concept.

Gottfredson

A reference to Linda Gottfredson, a psychologist known for her work in career theory, intelligence, and occupational aptitude.

Holland's Theory

A career development theory proposing that people and work environments can be classified into six types, with career satisfaction increasing when there is a match.

Individuals' Abilities

The range of competencies, skills, and talents that an individual possesses, affecting their performance and achievements in various settings.