Juan Has Tried Observing How Clients in the Claims Department

question 46

Essay

Juan has tried observing how clients in the claims department handle requests.He has a chair near the counter and has his laptop open taking notes.He senses that his presence is really a giant interruption to the claims processors.They seem to be taking glances at him to see if he is writing down comments about their processes.He has insisted he just wants to know how their work is accomplished and ultimately the project team will deliver a system that is better and easier to use for them.He has heard from a 'friend-of-a-friend-of-a-friend' of one of the claim workers that they suspect that he is also connected to the HR department and that their jobs are on the line.How might he accomplish his observation activity?

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Definitions:

Nondirectional Hypothesis

A type of hypothesis that specifies that a difference or relationship exists, but does not predict the direction of the difference or relationship.

Two-tailed Hypothesis

A hypothesis test that allows for the possibility of a relationship in both directions, not specifying the direction of the relationship.

Invalid Hypothesis

A hypothesis that is disproven or found to be incorrect based on evidence or statistical analysis.

Correlation

A statistical measure that indicates the degree to which two variables fluctuate together, ranging from -1 (perfect negative correlation) to +1 (perfect positive correlation).