Myles Is Studying a System to Lessen the Number of Complaints

question 39

Multiple Choice

Myles is studying a system to lessen the number of complaints about the Help Desk.He has formally studied the service counter at Wal-Mart,Target and Kohl's department stores;as well as listened in to complaint phone calls to a hotel booking site.He is trying to see how other organizations work at lessening complaints and also how they handle complaints.This would be what type of analysis?

• A)Complaint processing
• B)Design analysis
• C)Problem analysis
• D)Outcome analysis
• E)Informal benchmarking

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Definitions:

Physical Diagnosis

The process of determining a disease or condition through physical examination and medical history, rather than diagnostic tests.

Borderline Personality Disorder

is a mental health disorder characterized by unstable moods, behavior, and relationships, often resulting from early relationships and experiences.

Dependent Personality Disorder

A mental health condition characterized by a pervasive and excessive need to be taken care of, leading to submissive and clinging behavior.

Subordinate Social Status

Pertains to individuals or groups that are perceived as lower in rank, value, or importance in a social hierarchy.