Marta Wants to Focus on 'Why' a Particular Lockout Situation

question 34

True/False

Marta wants to focus on 'why' a particular lockout situation occurs on a customer relationship management system,rather than just developing a work-around fix.She is doing activity elimination.

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Definitions:

Billable Hours

The amount of time spent on specific tasks or projects that can be charged to clients.

Customer Services

Activities and benefits provided by a business to its customers in the course of delivering goods or services.

Adelaide Bank

Adelaide Bank, a part of Bendigo and Adelaide Bank Limited, is a financial institution in Australia offering a range of banking services including loans, savings accounts, and investment products.

Costing System

A method used by businesses to calculate the cost of their products or services.