Which of the Following Statement Strategies Will Most Likely Ensure

question 54

Multiple Choice

Which of the following statement strategies will most likely ensure success when writing a claim letter?

• A)Appeal to the company's sense of responsibility and pride in its good name.
• B)Threaten to picket the company with signs describing your complaint.
• C)Mention the discussion you had with your attorney regarding this claim.
• D)Provide a long, fact-filled account of all your dealings with the company concerning this claim.

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Definitions:

Scientific Management

A management theory developed by Frederick W. Taylor advocating for the optimization of work through scientific methods to increase productivity.

Henry Fayol

A French industrialist and management theorist known for developing a general theory of business administration.

Esprit de Corps

A concept referring to the camaraderie or sense of unity and common interests among members of a group.

Centralization

The process of consolidating control and decision-making authority within a central point or leadership in an organization.