A Standard Operating Procedure (SOP) Is

question 42

Multiple Choice

A standard operating procedure (SOP) is:

• A) a statement of intent or course of action.
• B) a description of resources and activities that transform inputs into outputs.
• C) a set of directions for how to perform a particular task.
• D) a form on which to record results.

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Definitions:

Conflict Resolution

The process of addressing and settling disputes or disagreements between parties to achieve mutual agreement or understanding.

Conflict Development

The process through which disagreements, competitions, or disputes arise and evolve within groups or between individuals.

Substantive Conflict

A disagreement or discord arising from differences in ideas, definitions, perceptions, or goals within a group or organization.

Emotional Conflict

A state of inner turmoil or struggle caused by opposing or incompatible feelings, desires, or beliefs.