"What Is Working?," "Are There Barriers?," and "Can We Make

question 9

Multiple Choice

"What is working?," "Are there barriers?," and "Can we make changes?," are questions helpers ask to:

• A) terminate.
• B) develop a plan.
• C) engage in the change process.
• D) evaluate services.

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Definitions:

Organizational Culture

The shared beliefs, values, norms, and practices that shape the social and psychological environment of a business or institution.

Rationalization

The process of logically justifying individual behavior or decisions that might otherwise appear irrational or unjustifiable, often by providing plausible but not necessarily true reasons.

False Invoices

Documents issued to request payment for goods or services not delivered or rendered, used to defraud or embezzle.

Ethics

The study of moral obligations, or separating right from wrong.