A Study of 10,000 End-Users in the Insurance Industry in the United

question 46

True/False

A study of 10,000 end-users in the insurance industry in the United States found that only a small percentage of the users allowed the system work processes to become habits or norms.

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Definitions:

Maladaptive Behavior

Actions or tendencies that hinder an individual’s ability to adjust to particular situations, often leading to negative outcomes or mental health issues.

Sherif's Research

A series of studies in social psychology conducted by Muzafer Sherif, focusing on social norms, conformity, and group dynamics.

Intergroup Attitudes

The beliefs, feelings, and behavioral tendencies directed towards members of a different group, which can include prejudice, stereotyping, and discrimination.

Tugs-of-war

A metaphor for situations or competitions where two or more parties exert opposite forces or influences, often leading to a standstill.