Which Company Is Using the Total Quality Management Steps Identified

question 8

Multiple Choice

Which company is using the total quality management steps identified by W. Edwards Deming?

• A) Mercury Inc. believes in reducing interactions between employees and their supervisors.
• B) Neptune Inc. empowers its employees to report problems or recommend improvements without any fear.
• C) Hudson Inc. bases its work standards solely on numbers or quotas.
• D) Ontario Inc. believes that management is not responsible for training employees in new skills.
• E) Huron Inc. asserts that achievement of better quality is solely dependent on lower management.

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Definitions:

Devise

To plan or invent a complex process, system, or mechanism through careful thought.