Openly and Honestly Communicating What One Is Feeling on the Inside

question 13

Multiple Choice

Openly and honestly communicating what one is feeling on the inside and matching with their affect is called:

• A) positive regard.
• B) empathy.
• C) congruence.
• D) attending skills.

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Definitions:

Employee Satisfaction

The level of contentment employees feel toward their jobs, which can impact their performance, loyalty, and overall morale.

Absenteeism

The frequent or habitual absence from work or obligations without valid reasons, leading to impacts on productivity and operations.

Implemented Suggestions

Recommendations or ideas that have been put into action within a project, organization, or system to improve efficiency, performance, or outcomes.

Kaplan And Norton

Kaplan and Norton are the creators of the Balanced Scorecard, a strategic management tool that measures organization performance beyond traditional financial metrics.