The Service Blueprint Makes a Distinction Between

question 68

Multiple Choice

The service blueprint makes a distinction between:

• A) High and low customer contact aspects of the service.
• B) Those parts of the service performed before payment from those performed after payment.
• C) Standardized elements of the service and those distinctive customized aspects of the service.
• D) Customers desiring good service and customers unconcerned with service quality.
• E) Low and high value-added aspects of the service.

---

Definitions:

Cheap Labor

The employment of workers at wages that are considered lower than the norm for their industry or region.

Regionalization

Regionalization is the division of the world into different and often competing economic, political, and cultural areas.

European Union

A political and economic union of 27 European countries that are tied by a single market and a variety of policies aiming at ensuring freedom, security, and justice.

Homogeneous Place

A location or setting where the individuals or elements share a high degree of similarity or uniformity.