The Service Blueprint Makes a Distinction Between

question 68

Multiple Choice

The service blueprint makes a distinction between:

• A) High and low customer contact aspects of the service.
• B) Those parts of the service performed before payment from those performed after payment.
• C) Standardized elements of the service and those distinctive customized aspects of the service.
• D) Customers desiring good service and customers unconcerned with service quality.
• E) Low and high value-added aspects of the service.

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Definitions:

Task Process Coaching

This involves providing guidance and instruction to improve a team's procedures and efficiency in completing tasks.

Conflict Resolution

A method or process of resolving disagreements or disputes between parties through negotiation, mediation, or other peaceful means.

Task Conflict

Occurs when there are disagreements among team members about the content and outcomes of the task being performed, sometimes leading to innovation but potentially harmful if excessive.

Group Development

A process through which a team evolves over time, typically moving through stages of forming, storming, norming, performing, and adjourning.