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A Service System with a High Degree of Customer Contact

question 38

True/False

A service system with a high degree of customer contact is less difficult to control than a low degree of customer contact service system.


Definitions:

Communication Process

The communication process refers to the steps and mechanisms through which information is transmitted and received between senders and receivers, including encoding, medium of transmission, decoding, and feedback.

Noise

Distractions or irrelevant information that can interfere with the transmission and comprehension of a message in communication processes.

Multiple Cues

Various signals or indicators that can guide or inform a person's understanding or decision-making.

Medium

A means or channel through which something is communicated or expressed.

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