Poka-Yokes Are Procedures That Block the Inevitable Mistake from Becoming

question 19

True/False

Poka-yokes are procedures that block the inevitable mistake from becoming a service defect.

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Definitions:

Cognitive Distortion

A mental framework that consists of skewed or biased ways of thinking, often leading to negative emotions and behaviors.

Overgeneralization

A cognitive distortion where an individual draws a general rule or conclusion based on a single or limited number of events.

REBT

Rational Emotive Behavior Therapy, a form of psychotherapy that helps individuals identify irrational beliefs and patterns of thinking to develop healthier emotional responses and behaviors.

ABC Model

A cognitive-behavioral approach suggesting that it is not merely events that cause an individual distress, but rather the beliefs about those events.