A Company Is Concerned About the Number of Customers That

question 55

Multiple Choice

A company is concerned about the number of customers that have to wait for service in their customer service department. Assume the rate at which customers arrive is 12 per hour. Using the infinite queuing notion for the models presented in the textbook, which of the following is the mean time between arrivals?

• A) 12 minutes
• B) 6 minutes
• C) 2 minutes
• D) 1 minute
• E) None of these

---

Definitions:

Career Laddering

Refers to a pathway of job positions in which you may progress based upon your interest, training, and experience.

Job Positions

Specific roles or titles within an organization, outlining the responsibilities, tasks, and duties of the person in that role.

Follow-Up Letter

a written communication sent after an initial encounter or submission, aiming to remind, thank, or further engage the recipient.

Interview

A formal conversation where questions are asked to gather information from the interviewee, often for the purpose of employment or research.