Which of the Following Are Alternative Possible Service Encounters Included

question 31

Multiple Choice

Which of the following are alternative possible service encounters included in the service-system design matrix?

• A)Mail contact
• B)Warranty
• C)Sales call
• D)Field service
• E)None of these

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Definitions:

Short Run

A time frame in economics during which at least one input is fixed, limiting the ability of businesses to adjust production levels quickly.

Marginal Cost

The swell in cumulative expenditure due to the manufacture of an additional unit of a product or service.

Total Revenue

Total Revenue refers to the total receipts from sales of goods or services that is calculated by multiplying the price per unit by the number of units sold.

Profits

The financial gain that is realized when the amount of revenue gained from a business activity exceeds the expenses, costs, and taxes.