In the Service-System Design Matrix, a Mail Contact Service Encounter

question 9

Multiple Choice

In the service-system design matrix, a mail contact service encounter is expected to have which of the following?

• A)High sales opportunity
• B)High degree of customer/server contact
• C)High production efficiency
• D)Low sales opportunity
• E)None of these

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Definitions:

Interpersonal Scripts

Frameworks or guidelines for expected behaviors in social interactions or relationships.

Sexual Responsiveness

The degree to which an individual responds sexually to sexual stimuli or situations.

Erotophilia

A positive emotional response to sexuality.

Sexual Expressions

Various ways through which individuals express their sexual feelings, desires, and identity.