In the Service-System Design Matrix, a Face-To-Face Loose Specs Service

question 17

Multiple Choice

In the service-system design matrix, a face-to-face loose specs service encounter is expected to have which of the following?

• A)Low sales opportunity
• B)Low production efficiency
• C)High production efficiency
• D)Low degree of customer/server contact
• E)None of these

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Definitions:

Efface

To thin.

Dilate

To widen or enlarge.

Cervix

The lower, narrow part of the uterus that connects to the vagina in female anatomy.

Lightening

In pregnancy, the descent of the fetus into the pelvic cavity before the onset of labor.