Which of the Following Is Considered a High-Contact Service Operation

question 36

Multiple Choice

Which of the following is considered a high-contact service operation?

• A) On-line brokerage house
• B) Internet sales for a department store
• C) Physician practice
• D) Telephone life insurance sales and service
• E) Automobile repair

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Definitions:

Weber's Law

A principle in psychology that states the smallest change in a stimulus that can be detected is a constant proportion of the original stimulus's intensity.

Adaptation

The process by which organisms adjust and change to their environment for survival and reproduction.

Stimulus Habit

The development of a repeated, automatic response to a specific stimulus over time.

Attention

The act of concentrating on a specific object, task, or activity while ignoring irrelevant information or distractions.