Assuming a 24 Hour Operation in a Warehouse, and an Arrival

question 22

Multiple Choice

Assuming a 24 hour operation in a warehouse, and an arrival following Poisson distribution with mean rate of 36 per day and service (unloading using a single bay) following exponential with a rate of 48 trucks per day, answer the following question. What is the expected number of trucks in the system?

• A) 2.25
• B) 1.5
• C) 2
• D) 1
• E) 3

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Definitions:

Total Quality Management (TQM)

A management approach that focuses on continuous improvement of processes in manufacturing, services, and the organization to ensure customer satisfaction.

Six Sigma

A data-driven approach and methodology for eliminating defects in any process, aiming to improve the quality of the output of a process by identifying and removing the causes of errors.

ISO 9000

A set of international standards for quality management and quality assurance designed to help companies ensure they meet customer and other stakeholder needs.

North American Free Trade Act (NAFTA)

An agreement among the United States, Canada, and Mexico designed to remove tariff barriers between the three countries.