In His Study, Dr

question 3

Multiple Choice

In his study, Dr. Piper asks participants to look at visual images and interpret their symbolic meaning. He is asking them to use:

• A) Semiotic visual analysis
• B) Semiotics
• C) Visual content analysis
• D) Photo interviewing

---

Definitions:

Silent Customer

A consumer who does not vocally express dissatisfaction with a service or product, often providing little feedback that businesses can act on.

Attitude

A consistent pattern of thoughts or emotions regarding a person or thing, usually manifested in how one acts.

Internal Customers

Employees or departments within an organization that serve other employees or departments, treating them as customers to fulfill their internal needs and demands.

Delivering Bad News

The process of communicating unfavorable or upsetting information to someone in a thoughtful, empathetic, and clear manner.