The Term Servicescape Refers to The

question 135

Multiple Choice

The term servicescape refers to the:

• A) contribution of a customer in obtaining services.
• B) free services that come with a product.
• C) environment in which customer service employees are trained.
• D) environment in which a customer and service provider interact.

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Definitions:

Environment

The surroundings or conditions in which a person, animal, or plant lives or operates, encompassing both natural and built elements.

Project Team

A group of individuals assembled to work on a project with a specific goal and timeline, often bringing together diverse skills and expertise.

Leader-Centered Group

A structured group dynamic where decision-making and guidance are predominantly under the direction of one individual or leader.

Self-Managed Group

A group in which members control their own activities and work processes without direct supervision.