Identify a True Statement About Services

question 76

Multiple Choice

Identify a true statement about services.

• A) Their quality can be determined objectively by measuring defects.
• B) They are tangible.
• C) They are produced independently of the consumer.
• D) Their quality is based mainly on customer perceptions.

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Definitions:

Anecdotal Evidence

Information based on personal accounts, observations, or stories rather than hard data or scientific research.

Observational Study

A research method where the investigator observes subjects and measures variables of interest without assigning treatments to the subjects.

Observational Study

A study where the researcher observes the outcome without manipulating any variables.

Experiment

An organized procedure to study something under controlled conditions.