The Term Servicescape Refers to The

question 135

Multiple Choice

The term servicescape refers to the:

• A) contribution of a customer in obtaining services.
• B) free services that come with a product.
• C) environment in which customer service employees are trained.
• D) environment in which a customer and service provider interact.

---

Definitions:

Materials Ledger Card

A record card that tracks the quantity and value of materials on hand in inventory over time.

General Ledger

A comprehensive record of all financial transactions over the life of an organization, serving as the primary source for preparing financial statements.

Factory Overhead

Indirect costs incurred during the manufacturing process, not directly tied to the production of goods, such as utilities or salaries for management.

Actual Factory Overhead

The total of all indirect manufacturing costs that have been incurred during a specific period.