Which of the Following Statements Is True of Total Quality

question 6

Multiple Choice

Which of the following statements is true of total quality management (TQM) ?

• A) It recognizes that quality should be defined by the perceptions of customers.
• B) It views quality exclusively as a concern of the top management of a firm.
• C) It focuses on reducing defects to a level of no more than 3.4 per million opportunities.
• D) It focuses on correction of errors rather than prevention of errors.

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Definitions:

Collateral Ganglia

Sympathetic ganglia at the origin of large abdominal arteries; include the celiac, superior, and inferior mesenteric arteries; also called prevertebral ganglia.

Preganglionic Fibers

Nerve fibers that run from the central nervous system to a ganglion in the autonomic nervous system.

Thoracic

Relating to the thorax, the area of the body between the neck and the abdomen that contains the heart and lungs.

Lumbar

Referring to the lower region of the spine, composed of five vertebrae, which bears most of the body's weight and is associated with back pain.