Which of the Following Statements Is True of Total Quality

question 6

Multiple Choice

Which of the following statements is true of total quality management (TQM) ?

• A) It recognizes that quality should be defined by the perceptions of customers.
• B) It views quality exclusively as a concern of the top management of a firm.
• C) It focuses on reducing defects to a level of no more than 3.4 per million opportunities.
• D) It focuses on correction of errors rather than prevention of errors.

---

Definitions:

Separated

The state of being moved or placed at a distance from each other; often used in the context of relationships or data.

Semicolon

A punctuation mark (;) used to connect closely related ideas, clauses, or to separate items in a complex list.

Appellate Courts

Courts that review and potentially revise decisions made by lower courts.

Plaintiff's Name

The term used to refer to the person who initiates a lawsuit in a court of law.