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Differentiate between customer satisfaction and customer loyalty.
Med-Arb
A type of dispute resolution process in which both parties agree to start out in mediation and, if unsuccessful, to move on to arbitration.
Uniform Mediation Act
A legislative framework designed to promote consistency and establish procedures for the mediation process in legal disputes.
Federal Arbitration Act
A U.S. law that provides for the enforcement of arbitration agreements and allows for the use of arbitration in resolving disputes instead of going to court.
Arbitration Agreement
A contract specifying that disputes will be resolved through arbitration rather than court litigation.
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