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Differentiate Between Customer Satisfaction and Customer Loyalty

question 157

Essay

Differentiate between customer satisfaction and customer loyalty.


Definitions:

Med-Arb

A type of dispute resolution process in which both parties agree to start out in mediation and, if unsuccessful, to move on to arbitration.

Uniform Mediation Act

A legislative framework designed to promote consistency and establish procedures for the mediation process in legal disputes.

Federal Arbitration Act

A U.S. law that provides for the enforcement of arbitration agreements and allows for the use of arbitration in resolving disputes instead of going to court.

Arbitration Agreement

A contract specifying that disputes will be resolved through arbitration rather than court litigation.

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