Erika Has an Upcoming Meeting with Maggie, a Prospective Client

question 20

Multiple Choice

Erika has an upcoming meeting with Maggie, a prospective client. John, Erika's senior manager, tells her to observe Maggie's body language to determine whether the firm can expect business from her. To gauge Maggie's interest in the conversation, he tells Erika to observe whether she leans forward while listening. Which of the following forms of nonverbal communication is John referring to for gauging the outcome of the conversation between Erika and Maggie?

• A) Gestures and posture
• B) Facial expressions
• C) Perceptual emotions
• D) Tactile expressions

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Definitions:

Human Capital

The skills, knowledge, and experiences possessed by an individual that can be used to produce economic value.

Skills

The abilities and expertise that individuals acquire through learning and experience, which enable them to perform tasks effectively.

Abilities

The natural or acquired skills and talents that individuals possess.

Behaviours

The range of actions and mannerisms made by individuals or organisms in conjunction with themselves, others, or the environment.