Erika Has an Upcoming Meeting with Maggie, a Prospective Client

question 20

Multiple Choice

Erika has an upcoming meeting with Maggie, a prospective client. John, Erika's senior manager, tells her to observe Maggie's body language to determine whether the firm can expect business from her. To gauge Maggie's interest in the conversation, he tells Erika to observe whether she leans forward while listening. Which of the following forms of nonverbal communication is John referring to for gauging the outcome of the conversation between Erika and Maggie?

• A) Gestures and posture
• B) Facial expressions
• C) Perceptual emotions
• D) Tactile expressions

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Definitions:

Subsidiary Ledger

A detailed ledger that contains all the transaction details of a specific account, which is summarized in the general ledger.

Accounts Payable

Liabilities or money owed by a company to its creditors or suppliers for goods and services received but not yet paid for.

General Ledger

A comprehensive record of all financial transactions that occur within a company, organized by account.

Sales Journal

A specialized accounting journal used to record all sales of goods and services on credit.