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Western Transit Bank has 150 automated teller machines (ATMs) across the country. Customers can use these machines to withdraw money, deposit money in their bank accounts, check their account balance, and transfer money to other accounts. These machines enable Western Transit Bank to carry out some of its operations smoothly. In the given scenario, the ATMs of Western Transit Bank can be classified as _____.
Transformational Change
Refers to a comprehensive, radical shift in the operations, culture, or structure of an organization, aiming for improvements and adaptation to new market conditions or technological advances.
Bottom-up
An approach or process that starts from the lowest level of the organizational hierarchy or system and moves upward, typically emphasizing grassroots or rank-and-file involvement.
Bottom-up Change
What occurs when change initiatives come from all levels in the organization.
Institutional Capability
Describes the collective skills, resources, and abilities that an organization possesses, enabling it to efficiently achieve its goals and fulfill its mission.
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