The Service Profit Chain Includes Internal Service Quality, Satisfied and Productive

question 59

Multiple Choice

The service profit chain includes internal service quality, satisfied and productive service employees, greater service value, healthy service profits and growth, and ________.

• A) higher market share
• B) better paid employees
• C) satisfied and loyal customers
• D) increased manufacturing efficiency
• E) higher morale

---

Definitions:

Published

The process of making content available to the public, typically through printed or digital media, after it has undergone review, editing, and approval.

Evaluation

The systematic assessment of the value, importance, or quality of something, often for the purpose of making decisions or improvements.

Intelligence Test

A standardized test designed to measure human intelligence as distinct abilities or as a single general ability.

Current Name

The present or most recent name or designation of an entity, individual, or concept.